Privacy Policy

Last updated: July 17, 2025

CleanDash ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cleaning services, visit our website, or interact with us in any way.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Create an account or register for our services
• Book cleaning appointments
• Contact us for customer support
• Subscribe to our newsletters or marketing communications
• Participate in surveys or promotions
• Provide feedback or reviews

This information may include:

• Name, email address, and phone number
• Billing and payment information
• Service address and property details
• Cleaning preferences and special instructions
• Emergency contact information

Service-Related Information

We collect information related to your cleaning services, including:

• Service history and scheduling details
• Property access information (with your consent)
• Before and after photos (with your permission)
• Service completion reports
• Customer feedback and ratings

Automatically Collected Information

When you visit our website or use our mobile app, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, links clicked)
• Location data (if you enable location services)
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide and manage cleaning services
• Process payments and billing
• Schedule and coordinate appointments
• Communicate with you about your services
• Send service confirmations and reminders
• Provide customer support and respond to inquiries
• Improve our services and develop new features
• Send marketing communications (with your consent)
• Comply with legal obligations
• Ensure the safety and security of our staff and customers

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processors for billing and transactions
• Cleaning staff and contractors (limited to necessary information)
• IT and software service providers
• Customer support platforms
• Marketing and analytics services (with your consent)

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe such disclosure is necessary to:

• Protect our rights, property, or safety
• Investigate potential violations of our terms of service
• Respond to legal requests or prevent fraud

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on data protection practices
• Secure data storage and backup procedures

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. We may retain certain information for longer periods to comply with legal obligations, resolve disputes, or enforce our agreements.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability

You can request access to the personal information we hold about you and receive a copy of that information.

Correction

You can request that we correct any inaccurate or incomplete personal information.

Deletion

You can request that we delete your personal information, subject to certain legal exceptions.

Marketing Communications

You can opt out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" link in our emails
• Contacting us directly
• Updating your preferences in your account settings

Cookies and Tracking

You can control cookies and tracking technologies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

This Privacy Policy is effective as of the date listed above and applies to all users of our services.